We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary and authorized, your sales associate can help facilitate the return. To start the return process, call us at the phone number found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify a product expert of the problem within 48 hours of receiving goods. Note most issues can be solved by a technician. Most manufacturers require one service call to diagnose the problem.
All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange or repair at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call us at the phone number found on our Contact Us
page for your closest store.
The Product Does Not Meet Your Needs:
If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. All returns need approval. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise may be subject to a 25% restocking fee – even if not yet delivered – and will not be eligible for return if delivered and out of the box.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please contact us for a copy of our store's policies.
Orders will be charged a tax rate that is determined based on where the delivery takes place.