Furniture > Delivery

Delivery

 

At Roberts Furniture & Mattress, our goal is to give the best quality product and service. With the right staff we assure a pleasant shopping experience for our clients.

Delivery to Your Home

Our delivery team consists of two professional delivery personnel to ensure careful placement of the furniture inside your home. Our team will place the furniture in your room of choice; however, we will not move existing furniture. For a more timely and safe delivery, please make sure your room is clear and ready for your delivery.

Delivery Cost

Delivery Charges vary depending on your zip code. Most of our deliveries in our local market are $79.95 and includes set up. There are some exceptions on advertised specials and bunk beds. If you’re out of town we can arrange a delivery based on location.

Scheduling of Your Delivery

Once your furniture arrives at our warehouse one of our professional Customer Service Representatives will contact you to schedule a delivery date to accommodate your schedule as much as possible.

Customer Pick Up

Once your furniture arrives at our warehouse one of our professional Customer Service Representatives will contact you to let you know that you can go to our warehouse location to pick up your merchandise. Please have your Sales Slip when you go to pick up.

Warehouse Location: 4122 West Mercury Blvd Hampton VA 23666 behind the Oops Furniture store:
Pick Up Hours: Monday to Saturday from 10:00 am – 6:00 pm

The Delivery Service Team is Responsible for the Following:

  • Delivering furniture to customer's place of residence.
  • Removal of furniture from packaging.
  • The moving of the furniture into the customer's residence and placing the furniture as the customer sees fit.
  • The assembly of any and all items purchased by the customer on said Sales Order. Unless stated by customer to do otherwise.

The Delivery Service Team is NOT Responsible for the Following:

  • Removal of any old furniture, mattresses, and box springs; unless authorized by management on said Sales Order.
  • Removal of any doors, door jams, windows etc. To allow access into the customers place of delivery.
  • Hoisting of any said items on said Sales Order. Unless prior arrangements and fees have been taken care of by delivery department.
  • Delivery Service Team will not be responsible for forcibly trying to make an item fit into place of delivery.
  • If Delivery Service Team feels that any damage could occur to the place of delivery or the furniture a Damage Waiver will need to be signed by the customer releasing the Delivery Service Team and/or Roberts Furniture & Mattress of damage done to property or item.

Customer Responsibility

  • The customer is responsible for measuring the area to assure the new furniture will fit.
  • Once a delivery date is agreed upon. Changes of any kind MUST be made 48 hours prior to scheduled appointment. Failure to give 48 hour notice will result in an additional fee.
  • Someone of 18 years of age must be present at time of delivery to sign for said merchandise.
  • Failure to be present at time of delivery WILL result in a redelivery fee of $45

LOCATIONS

 

3012 West Mercury Blvd
Hampton, VA 23666
Phone: 757-827-7288

 

465 Denbigh Blvd
Newport News, VA 23608
Phone: 757-898-1500

 

 

 

3032-1 Richmond Rd
Williamsburg, VA 23185
Phone: 757-345-6155

 

7628 George Washington
Memorial Hwy 
Yorktown, VA 23692
Phone: 757-847-9911

 

 

2238 Valley Ave
Winchester, VA 22604
Phone: 540-545-8826

 

 

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Roberts Furniture & Mattress is a family-owned discount furniture, mattresses, living room, dining room, bedroom, home office and accents store based in Hampton, VA. Since 1960, Roberts Furniture & Mattress has served customers in Hampton, Newport News, Virginia Beach, Petersburg, Norfolk, Williamsburg, Chesapeake, Suffolk, Poquoson, Colonial Heights and Chester with low prices on furniture, mattresses, living room, dining room, bedroom, home office and accents products and top notch customer service. 

Our knowledge of the furniture, mattresses, living room, dining room, bedroom, home office and accents we sell sets us high above the competition. Roberts Furniture & Mattress is an authorized dealer of such brands as Ashley FurnitureBassett Mirror CompanyBernardsBroyhill Furniture, and more. We can help you select your new furniture, mattresses, living room, dining room, bedroom, home office and accents purchase at any budget. 

We look forward to seeing you at Roberts Furniture & Mattress, serving Hampton, Newport News, Virginia Beach, Petersburg, Norfolk, Williamsburg, Chesapeake, Suffolk, Poquoson, Colonial Heights and Chester in Virginia since 1960.

 
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